Shipping Policy

Last updated: August 6, 2026

This Shipping Policy applies to orders placed on https://geraldfrancis.shop. Gerald Francis LLC currently sells to customers in Canada.

Gerald Francis LLC
2458 E Alpine Ave, Mesa, AZ 85204-1561, United States
Website: https://geraldfrancis.shop
Email: service@geraldfrancis.shop
Phone: 1 (786) 309-7252

Shipping destination

We currently ship online orders to addresses in Canada. Orders must include a complete and accurate delivery address, including apartment, unit, postal code, city, province, and phone number where applicable.

Order processing time

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays and carrier holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

Estimated delivery time

After shipment, estimated transit time to Canada is 7 to 15 business days. The estimated total delivery time from order placement to delivery is typically 8 to 18 business days. Delivery times are estimates and may vary due to carrier volume, customs processing, weather, remote delivery areas, address issues, or other events outside our control.

Shipping costs

Shipping charges, if any, are calculated and displayed at checkout before payment is completed. The final shipping cost shown at checkout is the amount that applies to your order.

Tracking

When tracking is available, a shipping confirmation email with tracking details will be sent after the order is dispatched. Tracking updates may take 24 to 72 hours to appear after the carrier receives the shipment.

Address changes

Please review your shipping address carefully before placing an order. If you need to request an address correction, contact service@geraldfrancis.shop as soon as possible. We cannot guarantee address changes after an order has been processed or shipped.

Delayed, lost, or damaged shipments

If your package is delayed beyond the estimated delivery window, contact us with your order number. If a shipment appears lost or arrives damaged, please contact us within 48 hours of delivery when possible and include clear photos of the package and product so we can assist with a carrier investigation or resolution.

Customs, duties, and taxes

Any applicable taxes, duties, import fees, or customs charges will be shown at checkout when collected by the store or may be assessed by the carrier or local authority according to applicable law.