Return and Refund Policy

Last updated: August 6, 2026

This Return and Refund Policy applies to purchases made on https://geraldfrancis.shop.

Gerald Francis LLC
2458 E Alpine Ave, Mesa, AZ 85204-1561, United States
Website: https://geraldfrancis.shop
Email: service@geraldfrancis.shop
Phone: 1 (786) 309-7252

Return window

You may request a return within 30 days after the date your order is delivered. To be eligible, the item must be unused, clean, undamaged, and returned with its original packaging, tags, accessories, manuals, and components where applicable.

How to start a return

To request a return, email service@geraldfrancis.shop with your order number, the item you want to return, the reason for return, and photos if the product is damaged, defective, or incorrect. We will review your request and provide return instructions if the return is approved.

Return address

Do not send items back without approval. The return address and instructions will be provided by email after your return request is accepted. Our business correspondence address is 2458 E Alpine Ave, Mesa, AZ 85204-1561, United States.

Return shipping costs

If the return is due to a defective, damaged, or incorrect item sent by us, Gerald Francis LLC will provide instructions for the return or replacement and will cover reasonable return shipping costs where required. If the return is due to buyer's remorse, personal preference, an incorrect order selection, or a change of mind, the customer is responsible for return shipping costs.

Refund processing

After we receive and inspect the returned item, approved refunds are issued to the original payment method within 5 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.

Non-returnable items

We cannot accept returns for items that are used, damaged by the customer, missing original components, returned outside the return window, or returned without approval. Personalized, custom, final-sale, or gift-card items may be non-returnable unless defective or required by applicable law.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery when possible. Include your order number and clear photos of the item and packaging. We will work with you on a replacement, refund, or another appropriate solution.

Exchanges

Direct exchanges may not always be available. If you need another item, we may ask you to return the original item and place a new order after the return is approved.

Order cancellations

If you need to cancel an order, contact us as soon as possible at service@geraldfrancis.shop. Orders that have already been processed or shipped may not be cancelable and may need to follow the return process after delivery.