Last updated: August 6, 2026
How long does shipping to Canada take?
Orders are processed within 1 to 3 business days. Estimated transit time after shipment is 7 to 15 business days. Total estimated delivery time is usually 8 to 18 business days.
Where do you ship?
We currently ship online orders to Canada.
How much does shipping cost?
Shipping charges, if any, are calculated and displayed at checkout before payment.
Will I receive tracking?
When tracking is available, we send tracking details by email after the order is dispatched. Tracking may take 24 to 72 hours to update.
Can I return an item?
You may request a return within 30 days after delivery if the item is unused, clean, undamaged, and returned with original packaging and components. Please contact service@geraldfrancis.shop before sending any return.
What if my item is damaged or incorrect?
Please contact us within 48 hours of delivery when possible and include photos of the item and packaging. We will review the issue and help with an appropriate resolution.
Can I change my shipping address?
Contact us as soon as possible after placing the order. We cannot guarantee changes after an order has been processed or shipped.
How do I contact Gerald Francis?
Gerald Francis LLC
2458 E Alpine Ave, Mesa, AZ 85204-1561, United States
Website: https://geraldfrancis.shop
Email: service@geraldfrancis.shop
Phone: 1 (786) 309-7252