Frequently Asked Questions
Where do you ship?
This store is prepared for customers in Canada. Shipping options and delivery estimates are shown before checkout.
How long does delivery take?
Orders usually require 1 to 3 business days for processing. Estimated delivery after dispatch is generally 7 to 15 business days.
How can I track my order?
When tracking is available, we will send a tracking link after your order ships.
Can I return an item?
You may request a return within 30 days after delivery if the item is unused and in its original condition. Please contact us before returning any item.
What should I do if my item arrives damaged?
Contact us within 48 hours of delivery with your order number and clear photos of the issue.
How do I contact customer support?
Email: service@geraldfrancis.shop
Phone: 1 (786) 309-7252
Last updated: August 05, 2026