Refund policy

Return and Refund Policy

This Return and Refund Policy applies to purchases made on https://geraldfrancis.shop.

Return window

You may request a return within 30 days after delivery. To be eligible, the item must be unused, in its original condition, and returned with any original packaging or accessories where applicable.

How to request a return

Before sending any item back, contact us at service@geraldfrancis.shop with your order number, the item name, and the reason for your return request. We will review the request and provide return instructions if approved.

Return shipping

If the return is caused by our error, a defective item, or damage during transit, we will provide instructions for the return or replacement process. If the return is requested for personal reasons, including change of mind, the customer is responsible for return shipping costs.

Refunds

After the returned item is received and inspected, approved refunds are issued to the original payment method. Refund processing time may vary depending on the payment provider or financial institution.